Case Study: Sweater Chalet achieves 10× growth without hiring staff with ShipStation

Sweater Chalet - Customer Case Study

Sweater Chalet, founded in 2015 by Rick Vogt, sells wool apparel on SweaterChalet.com and marketplaces like Amazon, eBay and Walmart. Rapid marketplace growth overwhelmed his manual PayPal-based workflow—copying and pasting orders across platforms—resulting in 14-hour days, late shipments, mistakes and poor inventory visibility.

After adopting ShipStation, Rick centralized order and label creation, automated tracking emails, and used pick lists and batch labeling to process 200+ orders per day. Order accuracy and Amazon ratings improved, postage costs fell, workload dropped 66%, and built-in inventory tracking (set up in two hours) saved about $200/month—enabling him to scale the business tenfold without hiring additional staff.

Sweater Chalet

Rick Vogt

Founder and CEO