Case Study: Salvos Stores scales fulfilment and online order growth with ShipStation

Salvos Stores scales fulfilment with ShipStation as online sales grow 212%

Salvos Stores, the second-hand retail arm of The Salvation Army in Australia, faced a significant challenge scaling its ecommerce fulfillment. After online sales grew by 212%, their manual processes could no longer handle the volume of over 5,000 parcels shipped monthly by volunteers. They needed a solution from ShipStation to automate shipping, reduce manual labor, and be easy for a large team of volunteers to use across hundreds of store locations.

By implementing ShipStation, Salvos Stores automated its shipping from multiple locations. The solution allowed them to split orders based on an item's physical store, generate shipping labels, and send branded tracking notifications. As a result, they successfully shipped over 50,000 orders from more than 200 locations, handled their massive sales growth without adding extra staff, and achieved a more efficient and accurate fulfillment process that allowed them to scale profitably.

Salvos Stores