Case Study: Pierrepont Hicks achieves streamlined multi-location fulfillment and order tracking with ShipStation

Pierrepont Hicks - Customer Case Study

Pierrepont Hicks is a small maker of iconic ties and accessories (sold at PierrepontHicks.com) born from a classic aesthetic and grown into a made-to-order business. With products produced across multiple factories and a fulfillment center in Minneapolis while the team is based in New York, the company needed a way to coordinate fulfillment, track outstanding orders, and tailor communications for different products across locations.

ShipStation provided a centralized shipping platform with multi-user access, tagging, and customizable emails, letting both the New York office and Minneapolis fulfillment center log in to review and process orders. The result: streamlined domestic and international shipping, real-time visibility into orders across factories, faster processing, improved accuracy, and significant time savings.

Pierrepont Hicks

Mac McMillan

President, Head of Operations, CFO, Business Manager