Case Study: Music Go Round Boston achieves centralized order tracking and accurate shipping estimates with ShipStation

Music Go Round Boston - Customer Case Study

Music Go Round Boston, a locally owned franchise in Natick, MA (MusicGoRoundBoston.com), sells used and unique musical instruments with the motto “REUSE, RECYCLE, ROCK!” Their biggest challenge was accurately estimating shipping for a wide range of instrument sizes shipped worldwide and managing orders and tracking across multiple sales channels.

By adopting ShipStation they can compare carrier rates for precise shipping estimates, centralize orders from eBay, Reverb and their website, and track every shipment in one place. Automated, customized email invoices with tracking have boosted customer satisfaction and cut status inquiries, while internal order notes have improved operational visibility and efficiency.

Music Go Round Boston

Gray Bouchard

Online Retail Manager