Case Study: Latched Mama speeds up shipping and improves customer support with ShipStation

Latched Mama picks, packs, and ships orders in under 3 minutes with ShipStation

Latched Mama, a company specializing in nursing apparel for new mothers, faced significant challenges in managing its shipping and order fulfillment processes as a new and rapidly growing business. The founder, Melissa Wirt, was handling everything herself and found the logistics to be a disorganized and time-consuming "nightmare," involving trips to the post office and wasted money. They turned to the vendor ShipStation for a solution to streamline their shipping operations.

By implementing ShipStation, Latched Mama gained a powerful and efficient shipping platform. The solution allowed the founder to process orders in under three minutes, easily compare shipping rates for the most cost-effective option, and provide exceptional customer service through robust tracking and quick resolution of shipping issues. As a result, ShipStation eliminated order fulfillment as a growth obstacle, saving significant time and money and enabling the one-woman operation to scale efficiently without adding headcount.

Latched Mama