Case Study: INK MEETS PAPER streamlines order fulfillment and customer service with ShipStation

INK MEETS PAPER automates shipping and customer support with ShipStation

INK MEETS PAPER, a letterpress paper-goods company, faced the challenge of managing a steady stream of orders from multiple sales channels while maintaining a seamless, handcrafted customer experience. As a small team, they needed to streamline their operations and consolidate customer shipment data to provide efficient support. They used ShipStation as their hub for all shipping services.

The solution implemented by ShipStation, integrated with Zapier, allowed the team to automate key processes. This included posting new order notifications to a team Slack channel for motivation and automatically adding customer details to their CRM to build a clear timeline for support. This automation helped INK MEETS PAPER onboard new wholesalers faster and deliver a branded post-checkout experience, ensuring they could better serve their customers and keep the art of letter-writing alive.

INK MEETS PAPER