Case Study: Hugh & Crye achieves streamlined fulfillment and significant time savings with ShipStation

Hugh & Crye - Customer Case Study

Hugh & Crye is a direct-to-consumer menswear brand that reinvented dress-shirt sizing to fit lean and athletic body types while emphasizing responsible sourcing. As the business scaled, fulfillment became a bottleneck: shipping labels and returns were entered manually, there was no central dashboard, a costly FedEx integration failed, and a small operations team struggled to manage orders from multiple warehouses.

Implementing ShipStation solved those issues immediately — working across carriers out of the box and providing a shipping dashboard. Key features like exporting shipment data for their 3PL, batch-adding tracking numbers, and automating confirmation emails streamlined fulfillment, saved significant time for the small team, and helped ensure every order shipped correctly.

Hugh & Crye

Andrew Carlton

Operations Manager