Case Study: Welcome to Country achieves 80% faster dispatch and 50% increased efficiency with ShipStation

How Welcome to Country improved efficiency, increased dispatch speed by 80% with ShipStation

Welcome to Country is a not‑for‑profit online marketplace that promotes and sells Indigenous and Torres Strait Islander experiences and products. After pivoting to e‑commerce during COVID, the social enterprise faced rapidly growing demand and needed a scalable shipping solution to reduce errors, cut manual work and support a 10X growth trajectory.

During a site rebuild they implemented ShipStation to integrate Shopify with postage systems and automate fulfilment. Features like split orders, batch shipping, service mapping and inventory tracking were easy to set up and immediately improved operations—resulting in a 50% efficiency gain, 80% faster dispatches and an 80% reduction in manual labour—lowering shipping costs, improving stock visibility and freeing the team to grow supplier support and impact.

Welcome to Country

Jason Eades

Chief Executive Officer