Case Study: James and James Fulfilment achieves seamless, cost‑effective multi‑channel order fulfilment with ShipStation

How James and James Fulfilment and ShipStation support the UK Merchant

James and James Fulfilment was founded in 2010 after co‑founder James Hyde couldn’t find a web‑based fulfilment provider to meet modern ecommerce needs. He built ControlPort, a cloud platform that pulls orders in real time, eliminates paper in pick‑and‑pack, and gives live inventory and order visibility. That innovation helped James and James become one of the UK’s fastest‑growing fulfilment providers, expand into the US, achieve 1,700% export growth, win a second Queen’s Award, and attract an £11M investment.

By integrating ControlPort with ShipStation, James and James lets merchants manage multi‑channel orders and shipping from a single system with simple, cost‑effective onboarding. The combined solution streamlines bulk label printing, instant manifests, tracking updates, and order consolidation, improving accuracy and saving time and postage for clients like Frau Green. The result: easier scaling for online retailers, higher operational efficiency, and a seamless fulfilment‑to‑shipping workflow that supports continued growth.

James and James Fulfilment

James Hyde

co-founder