Case Study: Henry’s House of Coffee achieves streamlined shipping and scalable order fulfillment with ShipStation

Henry’s House of Coffee - Customer Case Study

Henry’s House of Coffee is a three‑generation family roaster selling both from a brick-and-mortar shop and online at HenrysHouseofCoffee.com. Their challenge was translating the in‑store “family” experience to e-commerce while scaling order processing and shipping without introducing costly mistakes as volume grew.

They implemented ShipStation for integrated shipping labels and automation, added on-site chat for better customer support, and boosted traffic with social ads, giveaways, newsletters, and partnerships. The result: a smoother, faster fulfillment workflow that handles higher order volumes with fewer errors and improved customer experience — so much so that the owner actively recommends ShipStation to others.

Henry’s House of Coffee

Hrag Kalebjian

Third Generation Roaster, President & Co-Owner