Case Study: Happy Dog Naturals achieves rapid, accurate order fulfillment and scalable growth with ShipStation

Happy Dog Naturals - Customer Case Study

Happy Dog Naturals makes all‑natural mite and mange remedies (like Calendul‑aah Lotion and No Itch Spritz) developed after the owner’s dog recovered when conventional treatments failed. Rapid online demand — sales growing ~25% month over the past year — exposed a fulfillment bottleneck: slow, manual shipping processes, platform/payment issues, rising costs and the risk that order fulfillment would block further growth.

They implemented ShipStation to automate and streamline shipping, which cut hours of work to minutes, eliminated errors, uncovered better postage options, and provided actionable data and an organized interface for customer service. As a result fulfillment became efficient and scalable, costs and delays were reduced, personnel were reallocated to higher‑value tasks, and the company could continue growing while focusing on helping sick dogs.

Happy Dog Naturals

Cindy Ritchie

Customer Service Manager