Case Study: Guardian Sports boosts retention and cuts return processing time with ShipStation Returns

Guardian Sports cuts return processing time by 50% with ShipStation

Guardian Sports, a sports safety company, faced a significant operational challenge after its concussion-reducing Guardian Cap was adopted by the NFL, leading to a surge of 300-400 daily orders. Their manual processes for handling returns were unsustainable, taking approximately 15 minutes per return and creating inventory chaos. This inefficiency was hindering their growth and threatening customer retention.

By implementing ShipStation's automated returns portal, which integrated seamlessly with their Shopify Plus storefront, Guardian Sports streamlined its entire returns process. The solution from ShipStation cut return processing time in half and boosted their customer retention rate from 30% to 45%, a 50% improvement. This automation also enabled the team to maintain same-day shipping capabilities during their peak season.

Guardian Sports