Case Study: Garment Exchange achieves seamless nationwide wardrobe shipping and effortless returns with ShipStation

Garment Exchange - Customer Case Study

Garment Exchange, founded by Kaleigh Wiese, is a peer-to-peer clothing rental marketplace that connects women across the U.S. to rent wardrobes for events. As the business grew, Kaleigh faced operational challenges around managing dozens of ship-from locations, maintaining brand consistency, and making returns simple and cost-free for renters and wardrobe owners.

Garment Exchange implemented ShipStation to treat each owner’s closet as a ship-from location and automated printing of a return label (two labels per page) into custom double-sealed packaging with a clear pouch for easy home printing. The solution streamlined shipping and returns, preserved branding, enabled owners to act as mini-warehouses, and gave Kaleigh mobile order visibility — resulting in a smoother customer experience, new income opportunities for women nationwide, and scalable expansion into accessories.

Garment Exchange

Kaleigh Wiese

Co-Founder