Case Study: Dr. John’s Candies achieves streamlined, automated shipping and time savings with ShipStation

Dr. John’s Candies - Customer Case Study

Dr. John’s Candies, founded in 1995 by a dentist and dental hygienist, makes xylitol-based, cavity-fighting confections sold online at DrJohns.com. As the business grew, order fulfillment became bogged down by non-value-added, manual tasks — color-coding orders, rekeying tracking numbers, and juggling three different shipping programs — which increased costs and wasted staff time.

Implementing ShipStation automated color-coding and tracking, provided a single interface for USPS, FedEx, and UPS, and used filters and automation rules to route orders by weight and destination. The result: a streamlined shipping workflow, fewer errors and training needs, lower fulfillment costs, and more time to focus on product quality and faster delivery.

Dr. John’s Candies

Gregory Kemp

Logistics Manager