Case Study: DeBra’s increases dispatch speed by 60% with ShipStation

DeBra’s increases dispatch speed by 60% with ShipStation

DeBra's, an Australian lingerie retailer with a growing ecommerce operation, faced challenges scaling their fulfilment. Manual shipping processes created excessive administrative work and slowed dispatch speeds, while a lack of order tracking led to increased customer service calls. They turned to the shipping software vendor ShipStation for a solution.

ShipStation integrated seamlessly with DeBra's BigCommerce store, automating order processing and label printing. This implementation led to a 60% increase in dispatch speed and a 37.5% reduction in manual labour. Furthermore, ShipStation's Branded Tracking feature reduced customer inquiries by providing automated updates, improving the post-purchase experience and supporting further business growth.

DeBra’s