Case Study: Dandelion Chocolate keeps up with surging online orders with ShipStation

Dandelion Chocolate - Customer Case Study

Dandelion Chocolate is a San Francisco‑based maker of small‑batch, single‑origin chocolate that grew out of garage experiments and a desire to let bean flavor shine. As their online sales ramped up, the team struggled to fulfill orders: they were manually copying addresses into shipping providers, which became time‑consuming, error‑prone, and nearly overwhelmed them during peak seasons.

They implemented ShipStation, integrating it with PayPal and Stitch Labs to automate address import, bulk labels, tracking, and record‑keeping. The result: faster, more accurate fulfillment (helping them get through the 2012 holiday surge), lower overhead with hotkeys and bulk workflows, and greater confidence in order tracking as they scaled.

Dandelion Chocolate

Cameron Ring

Founder/Chocolate Maker