Case Study: Cheeky Panda boosts delivery fulfillment and retention with ShipStation

Cheeky Panda boosts delivery fulfillment to 98%+ with ShipStation

The Cheeky Panda, a B Corp-certified bamboo tissue brand, faced a challenge when bringing its fulfillment operation in-house. Manually managing multi-carrier shipping across complex UK postcodes for its 500,000 annual D2C parcels was unsustainable. The brand needed a solution from vendor ShipStation that could integrate with its Shopify and NetSuite systems to automate this process.

ShipStation provided a multi-carrier shipping platform that integrated seamlessly without any custom engineering. The solution automated routing and gave customers a choice of carriers like Evri and DPD at the basket level. This implementation by ShipStation drove the brand's delivery fulfillment rate from approximately 90% to over 98%, reducing friction and boosting customer retention.

Cheeky Panda