Case Study: Chagrin Valley Soap & Salve achieves streamlined, cost-saving shipping and scalable fulfillment with ShipStation

Chagrin Valley Soap & Salve - Customer Case Study

Chagrin Valley Soap & Salve is a family-run maker of organic, handmade body-care products founded by Ida Friedman after she solved her husband’s eczema. As demand grew—first at local markets, then via a Shopify store—the team struggled with an inefficient, server‑based shipping setup that required manual label entry and switching between carrier-specific tools, slowing fulfillment and hindering scale.

They moved to cloud-based ShipStation, shutting down their server and consolidating multi-carrier shipping, rate comparisons, and label creation in one platform. The change sped up fulfillment, lowered shipping costs by automatically selecting the best carrier, and let the small team respond to customers and enter orders from anywhere—supporting continued organic growth and stronger customer service.

Chagrin Valley Soap & Salve

Sam Friedman

Customer Service Manager