Case Study: Big Barker achieves 20+ hours/week time savings and faster, more reliable shipping with ShipStation

Big Barker - Customer Case Study

Big Barker makes high‑support, American‑made dog beds engineered for large breeds after the founder’s dog suffered hip dysplasia and conventional beds failed. The company faced two big challenges: bulky, heavy mattresses that would cost ~$200 to freight across the country, and a fragmented order/fulfillment workflow that required lots of manual data entry and delayed shipping notifications.

They solved the shipping problem by vacuum‑packing foam beds so they fit in a 29 x 17 x 9 box and ship for $20–30, and they adopted ShipStation to automatically import orders, apply shipping rules (workshop vs. Amazon FBA), and centralize fulfillment. The result: 20+ hours saved per week in data entry, faster same‑day shipping and tracking notifications, reduced customer service workload, lower shipping costs, and happier customers.

Big Barker

Eric Shannon

Owner