Case Study: Austin Bazaar Music achieves scalable, streamlined fulfillment with ShipStation

Austin Bazaar Music - Customer Case Study

Austin Bazaar Music (AustinBazaar.com), founded by Suman Singh to make quality, affordable instruments accessible to beginner musicians, grew quickly but ran into fulfillment problems. Their warehouse was tied to a single server and workstation, forcing staff to process orders one-by-one, guess package weights, slog through paperwork for shipping data, and struggle to scale operations and manage returns.

Implementing ShipStation let Austin Bazaar import orders from BigCommerce, Amazon, eBay and Reverb, assign orders to staff, integrate scales, and use tags, automation rules, and reporting. The result was faster, delegated fulfillment, accurate shipping data and cost insights, better returns tracking and branded customer communications — giving the team the scalability and efficiency to support continued growth and new product partnerships.

Austin Bazaar Music

Joseph

Customer Relations Manager