Case Study: Arda Wigs achieves 1-2 day shipping and scalable growth with ShipStation

Arda Wigs - Customer Case Study

Arda Wigs is a Chicago-based wig maker founded in 2008 that sells high-quality, consistent wig styles through ArdaWigs.com and is known for strong customer service and fast fulfillment. Rapid growth exposed a shipping bottleneck: a PayPal-only fulfillment process that was slow, prone to crashes and created shipping queues of up to three weeks, harming timeliness and reputation.

After moving to Shopify and adopting ShipStation, Arda Wigs gained shipping automation and organizational tools—most notably the “On Hold” status for preorders and backorders—which streamlined workflows and bookkeeping. The change cut fulfillment time from weeks to 1–2 days, boosted customer satisfaction, reduced office stress, and allowed the company to scale effectively.

Arda Wigs

Crystina Williams

Owner