Case Study: Alarm Grid achieves 50% faster shipping and scales fulfillment with ShipStation

Alarm Grid - Customer Case Study

Alarm Grid is a DIY-focused home security and home‑automation retailer founded to make monitoring affordable, easy to install, and simple to use. Built on top-tier products and heavy customer-support resources, the company set out to disrupt a traditionally expensive, contract-driven industry—but rapid growth exposed operational pain points, especially the need to scale shipping and fulfillment efficiently.

To solve that, Alarm Grid integrated ShipStation via a Spree plugin so orders import automatically and automated rules route shipments by carrier and priority. The change more than halved the time spent on shipping, reduced errors, produced more professional labels, and enabled scalable, faster fulfillment that improved customer experience.

Alarm Grid

Joshua Unseth

Director of Marketing