Case Study: Acorn Sales achieves near-zero returns and lower shipping costs with ShipStation

Acorn Sales - Customer Case Study

Acorn Sales is a third‑generation, family‑owned maker of custom stamps and sealers that moved aggressively into e‑commerce (about 85% of orders) and ships to customers in over 140 countries. As shipping volumes grew, their homebuilt multi‑carrier shipping system proved fragile and error‑prone—causing near‑disaster downtime, frequent returned packages from bad addresses, rate inaccuracies, and difficulty rate‑shopping which threatened margins and customer service.

Switching to ShipStation (up and running in under two hours) gave them a hosted, centralized shipping platform with strong address validation, exact UPS negotiated rates, and built‑in carrier discounts (via Express1). The result: returns from bad addresses dropped to nearly zero, re‑ship and address‑change costs fell dramatically (paying back ShipStation many times over), they gained 3–4% off Priority Mail and 13–15% off Express Mail, avoided downtime, and reclaimed time through automated reporting and intuitive workflows.

Acorn Sales

Adam Raidabaugh

CEO