Case Study: Five Star Home Services increases close rates and keeps homeowners connected with Shipshape

Five Star Home Services boosts close rates and reviews with shipshape

Five Star Home Services, a multi-location HVAC company, faced the challenge of customer relationships ending after a service job was complete. Homeowners would disappear until the next emergency, with no reason to stay connected to the brand. They partnered with Shipshape to address this issue.

Shipshape implemented a private-label app into Five Star's workflow, providing a Home Health Score after each visit and inviting homeowners into an ongoing digital relationship. This solution kept the Five Star brand directly on the customer's home screen. The vendor, Shipshape, helped increase close rates and generated positive customer reviews, turning one-time jobs into lasting connections.

Five Star Home Services