Case Study: Environment Masters achieves ongoing customer engagement with Shipshape

Environment Masters connects over 50% of high-efficiency installs with Shipshape

Environment Masters, a leading HVAC company, faced the challenge of staying connected with homeowners after installing high-efficiency systems. Homeowners lacked visibility into their equipment's performance between service visits. They partnered with the vendor Shipshape to address this.

The solution involved using Shipshape's monitoring kits and a private-label app. As a result, over half of all high-efficiency installs now include a monitoring kit, and over 70% of maintenance visits connect homeowners to the app. This initiative by Shipshape created an ongoing digital relationship with the majority of customers, ensuring Environment Masters is the first call when service is needed.

Environment Masters