Case Study: Rough Country recovers $1.45M in carrier reimbursements with ShipScience

Rough Country recovers $1.45M in carrier reimbursements with ShipScience

Rough Country, a manufacturer of automotive aftermarket parts, faced a significant challenge in manually managing shipping exceptions and carrier costs as their volume grew to 10,000-15,000 parcels per day. Their manual processes for filing lost and damaged package claims and tracking service failures were unsustainable, leading to thousands of unpaid claims monthly. They needed a solution to automate these workflows and partnered with ShipScience to address this.

ShipScience implemented an automated system for Rough Country that identifies eligible claims, tracks deadlines, and handles the entire filing and resubmission process. This provided the company with centralized visibility and eliminated their reliance on spreadsheets and carrier portals. As a result, Rough Country recovered $1.45 million in lifetime carrier reimbursements, including over $900,000 from automated claims, and now sees approximately $45,000 in ongoing monthly savings.

Rough Country