Case Study: ECS Tuning Doubles Annual Claims Recoveries with ShipScience

ECS Tuning doubles annual claims recoveries with ShipScience, reaching $200k in year one

ECS Tuning, a high-volume automotive parts distributor, faced a significant challenge in recovering shipping claims due to highly manual and time-consuming processes. Their team was spending excessive hours filing claims through carrier portals and tracking them in spreadsheets, which led to an estimated $200,000 in missed recoveries annually. To address this, they partnered with ShipScience and implemented its automated parcel claims and audit solution.

ShipScience provided a highly automated system that streamlined the entire claims process into a simple, three-click workflow. The solution automatically filed claims on ECS Tuning's behalf and provided a unified dashboard for tracking. This resulted in ECS Tuning doubling its annual claims recoveries to ~$200k in the first year, while saving over 233 hours of manual work each month.

ECS Tuning