Case Study: Silk & Store protects cash flow on RTO shipments with Shiprocket

Silk & Store protects Rs. 3,200 in RTO funds with Shiprocket

Silk & Store, an online seller, faced a significant challenge when a customer return to origin (RTO) shipment was delayed for over 20 days, leaving their funds stuck and inaccessible. This created a cash flow problem for their business, preventing them from using the capital for other essential functions. The shipment was facilitated by the shipping and logistics service provider Shiprocket.

Shiprocket implemented its specialized feature designed to protect seller funds. The solution was to immediately credit the full order value of Rs. 3200 to the seller's Shiprocket wallet once an RTO shipment exceeded the 20-day threshold, allowing the funds to be used for future shipments. This provided Silk & Store with immediate financial relief and operational continuity. The seller expressed high satisfaction with the solution and the vendor, noting that the feature successfully resolved their worry and ensured their money was always safe.

Silk & Store