Case Study: Live With Ayurveda reattempts deliveries and reduces RTO losses with Shiprocket

Live With Ayurveda reattempts delivery up to 3 times with Shiprocket

Live With Ayurveda, a seller of Ayurvedic products, faced a challenge when an order could not be delivered due to an incorrect address provided by the customer, risking a return to origin (RTO) and a lost sale. They contacted Shiprocket for a solution to reattempt the delivery and avoid this loss.

Shiprocket provided a solution through its shipping platform, which allows sellers to reattempt delivery up to three times. A representative guided them to update the customer's address details directly in the dashboard. This process prevented an RTO, saved the sale, and introduced the seller to Shiprocket Engage, a tool to further reduce RTO losses through automated WhatsApp communication.

Live With Ayurveda