Case Study: AR Electronics secures refunds on lost shipments with Shiprocket

AR Electronics recovers Rs. 5,000 on lost shipments with Shiprocket

AR Electronics, a seller using the Shiprocket shipping platform, faced a significant financial loss when a high-value shipment worth Rs. 9,500 was lost by a courier partner. The seller only received a partial refund of Rs. 5,000, which did not cover the full value of the lost product and its associated freight charges, presenting a challenge common to online sellers.

Shiprocket introduced the seller to its new feature for securing high-value shipments. The solution offered two types of coverage: a selective cover for individual orders worth more than Rs. 5,000 and a blanket cover for all shipments. This allowed the seller to opt for protection and receive full refunds up to Rs. 25 lakhs for future lost or damaged shipments. As a result, the seller was able to secure high-value orders and continue shipping without worry, expressing great satisfaction with the new solution provided by Shiprocket.

AR Electronics