Case Study: Woolrich achieves automated reverse logistics and faster returns processing with ShippyPro

Woolrich cuts returns processing time by 30% with ShippyPro

The customer, Woolrich, a premium outdoor fashion brand, faced a fragmented and manual returns process across its direct, eCommerce, and wholesale channels. This lack of visibility and automation was slowing down operations and impacting margins. They partnered with the vendor ShippyPro, utilizing its Returns and Shipping Platform services, to address this reverse logistics challenge.

ShippyPro implemented an automated solution integrated with REMIRA to handle carrier selection, label generation, and process logic. This provided Woolrich with end-to-end operational visibility and streamlined returns across seven automated steps. The measurable results for Woolrich included a 30% reduction in returns processing time and the elimination of over 50% of manual tasks.

Woolrich