Case Study: PhotoSì reduces support tickets and manual shipping work with ShippyPro

PhotoSì reduces support tickets by 20% with ShippyPro

PhotoSì, Italy's leading provider of personalized photo printing services, faced a significant logistics challenge. Handling over a million shipments annually with manual processes, three different carriers, and slow tracking, the company needed to automate its shipping operations to support international growth, reduce operating costs, and improve the delivery experience for its customers.

By implementing ShippyPro's shipping automation solution, PhotoSì streamlined carrier integrations and enhanced its checkout with address validation. This allowed the company to gain full control over its logistics costs and performance. The results were substantial, including a 30% reduction in time spent on manual tasks and a 20% decrease in support tickets for tracking, which freed up resources for higher-impact activities and improved the overall customer experience.

PhotoSì