Case Study: 24Bottles achieves automated multilingual shipping updates with ShippyPro

24Bottles keeps 1,000+ weekly customers informed with ShippyPro

24Bottles, an Italian food and beverage company, faced a significant challenge as its order volume grew to over 1,000 international shipments per week. Manually managing multiple carriers and responding to constant customer tracking inquiries was consuming time that the team needed for business growth. They turned to the vendor ShippyPro and its multi-carrier management platform to automate their shipping processes.

ShippyPro implemented automated, branded tracking notifications that are triggered by carrier updates and sent in the customer's local language. This solution from ShippyPro delivered exceptional results, automatically sending over 18,600 order notifications with a 70% email open rate. This drastically reduced "where is my order?" support emails and cut manual handling time to zero, allowing 24Bottles to scale efficiently without adding headcount.

24Bottles