Case Study: Gemnote achieves higher customer and employee satisfaction with Shippo

Y Combinator Grad Helps Fortune 100 Companies Increase Customer and Employee Satisfaction

Gemnote, founded by Y Combinator alum Ashley Wong, creates thoughtfully curated corporate gifts for companies like Capital One, Facebook, Google, Netflix and Slack. The business challenge was getting organizations to trade cheap promotional items for higher-quality, relationship-driven gifting programs, while scaling the company, winning over skeptical buyers and building a diverse team that understands varied customer needs.

Gemnote partners with marketing, recruiting and design teams to deliver bespoke gifting experiences, backed by high-touch service, persistent follow-up and a “no-excuses” growth mentality. That focus has driven rapid growth—doubling year-over-year revenue and winning Fortune 100 clients—while improving customer loyalty and employee satisfaction; the company is now expanding its team to scale impact further.

Gemnote

Ashley Wong

Chief Executive Officer