Case Study: Mercari achieves frictionless US expansion and automated shipping with Shippo

Mercari - Customer Case Study

Mercari, a community-based mobile shopping app from Japan, expanded into the United States and faced the challenge of simplifying shipping for a mobile-only user base unfamiliar with logistics. To replicate the frictionless, pre-packaged shipping tiers that worked in Japan, Mercari needed a flexible U.S. partner to automate and streamline the entire shipping flow.

Mercari implemented simple flat-fee, weight-based tiers and integrated Shippo’s API in one week to handle address validation, label generation, tracking, and discounted USPS rates. Over two years the partnership let Mercari focus on growth while Shippo managed shipping operations, provided detailed shipping reports and industry benchmarks, and maintained low rates for end customers.

Mercari