Case Study: Mail Order Mystery achieves reliable, scalable weekly deliveries with Shippo

Mail Order Mystery - Customer Case Study

Mail Order Mystery, founded by Suzanne Matezuk in 2015, creates multi-week, mailed mystery story experiences for kids that rely on precise, timely deliveries and personalized touches. The business faces big seasonality (about 50% of sales at the holidays), intense weekly shipping demands—processing as many as ~2,500 kits in peak periods—and complexity from personalized inserts and mostly U.S. customers, which makes reliable, cost-effective shipping essential.

Mail Order Mystery solved this by adopting Shippo for its Shopify-integrated, per-label shipping workflow and by using Chit Chats to reduce cross-border costs on U.S. orders. The result: an easy-to-use, scalable shipping process that handles peak volumes without monthly overcharges, keeps weekly shipments on schedule, and has enabled the company to move into a dedicated production facility while maintaining steady growth.

Mail Order Mystery

Suzanne Matczuk

Mail Order Mystery