Case Study: Velo Velo Cycle removes manual order fulfilment with Shippit

Velo Velo Cycle cuts delivery time 2.3x with Shippit

Velo Velo Cycle, a Singaporean cycling apparel retailer, faced a significant challenge when a pandemic-driven surge in online orders overwhelmed their small team. Their manual fulfillment process, which included handwritten labels and tracking orders via Facebook Messenger, was unsustainable. To address this, they turned to the vendor Shippit and its multi-carrier shipping solution.

By implementing Shippit, Velo Velo Cycle automated their entire order fulfillment process. The seamless integration with Shopify eliminated manual data entry and enabled one-click label printing. The results were substantial: order processing was fully automated, saving 1.5 minutes per order and cutting delivery time from 7 days to just 3. This operational efficiency gained through Shippit allowed the business to scale, reduce customer complaints, and establish greater trust.

Velo Velo Cycle