Case Study: The Athlete’s Foot improves returns processing and customer satisfaction with Shippit Returns

The Athlete’s Foot cuts return processing time by 50% with Shippit

The Athlete’s Foot, an Australian athletic footwear retailer, faced a challenge with its manual and time-intensive online returns process. This created a poor customer experience that was inconsistent with its in-store service. To address this, the company partnered with vendor Shippit to implement its Shippit Returns solution.

Shippit implemented an automated online returns portal for The Athlete’s Foot. This solution streamlined the process, with pre-configured rules automatically approving 95% of requests. The results included a 50% reduction in return processing time and a 100% increase in customer satisfaction, allowing the CX team to focus on more proactive tasks.

The Athlete’s Foot