Case Study: The Academy Brand reduces customer complaints by 90% with Shippit

The Academy Brand reduces customer complaints by 90% with Shippit

The Academy Brand, an Australian fashion retailer, faced significant challenges with its shipping and delivery process. As their online sales grew, they became overly reliant on multiple courier companies, leading to inconsistent delivery tracking, excessive time spent on carrier contact, and a high volume of customer complaints. These issues were damaging customer relationships and taking up valuable time for their ecommerce team. They partnered with the shipping solution provider Shippit to address these problems.

Shippit implemented its platform to streamline The Academy Brand's shipping operations. The solution provided simplified, consistent tracking across all carriers and proactive notifications to keep customers informed. Shippit's automated Delivery Support System also identified and resolved delivery issues before customers noticed. As a result, The Academy Brand achieved a 90% reduction in customer complaints and time spent on queries, a 99.1% customer satisfaction rating, and a 9% reduction in domestic shipping costs.

The Academy Brand