Case Study: Harvey Norman achieves faster, more transparent fulfilment with Shippit

Reduced Fulfillment Time by 88%

Harvey Norman, one of Australia’s best-known retailers, needed a way to standardise ship-from-store fulfilment across more than 180 stores and multiple franchisee-run departments. Manual data entry, inconsistent carrier processes, and a fragmented customer delivery experience were slowing down operations and making it hard to scale ecommerce fulfilment. Shippit helped Harvey Norman simplify these complex workflows with its shipping and fulfilment platform.

With Shippit, Harvey Norman automated delivery booking and labelling, enabled national same-day delivery, and gave customers live tracking and smarter delivery notifications across carriers. The result was an 11% uplift in conversion, an 88% reduction in fulfilment time, and 99.6% customer satisfaction, while also delivering a more consistent experience for staff, head office, and customers.

Harvey Norman

Gary Wheelhouse

Chief Digital Officer