Case Study: Petbarn boosts customer spend 3.5x with Shippit

PetBarn boosts customer spend 3.5x with Shippit

Petbarn, Australia's leading pet retailer, faced challenges in managing scalable and reliable online fulfillment for its nationwide network of 240 stores. They needed a shipping solution that could handle mixed-size goods, reduce delivery costs without compromising quality, and improve the customer experience with fast, same-day delivery options, especially while dealing with carrier capacity constraints in dense metro areas.

By implementing Shippit's multi-carrier network and smart allocation engine, Petbarn streamlined its fulfillment process. The solution provided automated carrier selection, integrated with existing systems, and enabled efficient ship-from-store operations. As a result, Petbarn boosted customer spend by 3.5x for those choosing on-demand delivery, saw a 35% increase in order frequency, and significantly improved cart conversion rates and operational efficiency.

PetBarn