Case Study: Living by Design reduces WISMO queries by 50% with Shippit

Living by Design reduces WISMO queries by 50% with Shippit

Living by Design, a leading Australian furniture and homeware retailer, faced significant challenges due to their complex and varied freight profile, which ranged from small items to large, heavy products. They struggled to accurately quote customers and select the appropriate carrier to meet their high delivery standards. To address this, they partnered with Shippit for its shipping and carrier management solutions.

By implementing Shippit, which integrated seamlessly with their existing systems, Living by Design streamlined their logistics operations. The results were substantial, including a 15% reduction in freight spend, a 20% reduction in time spent responding to customer service contacts, and a 50% reduction in "Where is my order" (WISMO) queries. Shippit provided the necessary control, visibility, and carrier flexibility to enhance both operational efficiency and the customer experience.

Living by Design