Case Study: KOHLE slashes fulfilment time with Shippit

KOHLE slashes fulfilment time by 80% with Shippit

KOHLE, an Australian natural skincare brand, faced significant challenges fulfilling orders on The Iconic marketplace. The process was entirely manual, requiring founder Heather Beeken to spend at least five minutes per order copying information between platforms. This led to human error, a drop in her seller rating, breaches of The Iconic's SLAs, and poor inventory management. To solve this, KOHLE leveraged the vendor Shippit in conjunction with the app IDAConnect.

The solution implemented by Shippit and IDAConnect automated the entire fulfilment process. Orders from The Iconic were automatically synced to Shippit, which booked the courier and sent tracking information back to The Iconic, while also updating inventory in Shopify. This new process made fulfilment 80% more efficient, reducing it to just two clicks. This allowed KOHLE to consistently meet SLAs, improve inventory management, and free up time to focus on creative business growth.

KOHLE