Case Study: IN BED cuts delivery costs and boosts customer satisfaction with Shippit

IN BED cuts delivery costs by 16% with Shippit

IN BED, an Australian bedding brand, faced significant challenges with high shipping costs from Australia Post and a poor delivery experience for its customers. This resulted in frequent missed deliveries, a high volume of customer complaints, and a drain on internal resources to investigate missing parcels. Seeking a solution, IN BED partnered with the shipping platform Shippit to reduce costs and improve their fulfillment process.

By implementing Shippit, IN BED gained access to discounted carrier rates and a proactive system that monitors deliveries and solves issues before customers notice. This provided an improved end-to-end delivery experience. The results for IN BED were substantial: Shippit helped them cut domestic shipping costs by 16%, reduce customer queries about missing parcels by 98%, and achieve a 99.5% customer satisfaction rating on all deliveries.

IN BED