Case Study: Little Italy Coffee Roasters cuts fulfilment time with Shippit

How Automation Helped a Wholesale Coffee Supplier Grow

Little Italy Coffee Roasters, a growing wholesale coffee supplier and café operator, was struggling with an almost entirely manual fulfilment process as orders expanded from 15 to more than 90 cafes. The team spent hours checking orders, writing labels, arranging courier pickups, and dealing with missing or delayed delivery enquiries, making growth increasingly unsustainable.

By implementing Shippit, Little Italy Coffee Roasters automated order fulfilment and integrated shipping into its eCommerce workflow. The result was a reduction in fulfilment time from 2–3 hours to just 10 minutes, an 85% drop in missing delivery enquiries, and around 15% lower shipping costs, while also enabling the business to expand into retail and fulfil about 120 orders per month.

Little Italy Coffee Roasters

Adam Bortz

Owner