Case Study: Harvey Norman achieves 88% faster fulfilment with Shippit

Harvey Norman reduces fulfilment time by 88% with Shippit

Harvey Norman, a major Australian retailer, faced significant challenges in standardizing its ship-from-store fulfillment process due to its complex business model with numerous franchisees and multiple carrier relationships. This resulted in manual data entry for every online order, major inefficiencies for store staff, and an inconsistent delivery experience for customers. To address this, they partnered with Shippit.

By implementing the Shippit platform, Harvey Norman automated its delivery booking and labeling, enabling orders to be dispatched in just two clicks. The solution provided a centralized system that offered customers new options like same-day delivery and full transparency with live tracking. Using Shippit led to an 88% reduction in fulfillment time, an 11% increase in conversion, and a 99.6% increase in customer satisfaction.

Harvey Norman