Case Study: A.BCH achieves faster delivery support and flexible fulfilment with Shippit

Customer Service Made Easy for eCommerce Fashion Label A.BCH

A.BCH is a premium, ethically focused fashion label making garments in Melbourne from organic, recycled, and natural materials. As the brand scaled, it struggled to keep up with late courier pickups, delayed deliveries, and the flood of “where’s my package” customer emails, which made it hard to provide the fast, transparent shipping experience its customers expected.

To solve this, A.BCH adopted Shippit alongside Shopify and Sendle, using Shippit’s automatic tracking, customer notifications, delay detection, delivery investigations, and flexible order fulfilment. With Shippit, A.BCH now books over 95% of orders through the platform, gets faster support for delivery issues, and can batch orders before printing labels, helping the team save time and improve customer service while maintaining brand integrity.

A.BCH

Courtney

Founder