Case Study: A.BCH improves customer service and delivery support with Shippit

A.BCH improves delivery support and books over 95% of orders with Shippit

A.BCH, an Australian eCommerce fashion label, faced significant challenges with customer service related to shipping. The premium brand, which ships ethically sourced garments nationwide, was spending excessive time managing late courier pickups and investigating delayed deliveries. Founder Courtney Holm needed a solution to handle these issues efficiently without having to contact couriers directly, as the process was stressful and delayed customer updates.

By implementing the Shippit platform, A.BCH gained access to superior customer support and flexible order fulfilment. Shippit provided automatic tracking, immediate notifications for delays, and fast delivery investigations. The solution integrated seamlessly with Shopify and allowed orders to be prepared and batched before labels were printed. As a result, A.BCH now books over 95% of its orders through Shippit, saving time, reducing stress, and ensuring a better experience for its customers.

A.BCH