Case Study: Eagle Mountain Flag reduces cart abandonment with ShipperHQ

Eagle Mountain Flag cuts cart abandonment 30% with ShipperHQ

Eagle Mountain Flag, a Texas-based manufacturer of flagpoles and flag hardware, faced a major challenge after switching from ShipperHQ to a low-cost shipping provider. The new app failed to accurately calculate shipping rates across their 27,000 SKUs, leading to a 30% spike in cart abandonment and nearly $1,000 a month in lost profits from undercharged shipping. This also negatively impacted their Google search ranking, threatening their online sales.

Returning to the ShipperHQ platform provided the solution. ShipperHQ's dimensional packing and carrier integrations delivered accurate, competitive rates for every order, from small flags to large LTL freight shipments. The results were immediate: cart abandonment dropped by over 30% within two weeks and the company recovered approximately $1,000 per month in lost margin. ShipperHQ also provided the promised LTL freight support and accurate multi-origin rating that the previous provider had failed to deliver.

Eagle Mountain Flag