Case Study: Viaposte improves logistics efficiency and customer satisfaction with Shippeo’s Real-Time Visibility Control Tower

Viaposte streamlines 22,000 daily transport orders with Shippeo

Viaposte, a subsidiary of Groupe La Poste, faced significant logistical challenges in managing its extensive French network, which coordinates thousands of daily road connections and transport orders across hundreds of carriers. A lack of real-time visibility resulted in excessive manual processes for their administrative teams, impeding their ability to manage disruptions and maintain customer satisfaction. To address this, they partnered with the vendor Shippeo to implement its Real-Time Visibility Control Tower.

The solution from Shippeo provided Viaposte with a modernized control tower that displays real-time data on traffic, truck geolocation, and estimated arrival times. This enabled proactive responses to disruptions and instant communication with clients. The implementation improved service levels, reduced transportation costs, and enhanced carrier performance measurement. It also led to increased on-time delivery rates, greater last-mile efficiency, reduced CO2 emissions, and won Viaposte a gold medal at the Rois de la Supply Chain 2024 awards.

Viaposte